Delivery, Return, and Warranty
Safe and secure experience.
Delivery Options Overview
At Awera Aroma, we aim to deliver your favorite scents with speed and care. Our standard delivery time is 3 to 5 working days after order confirmation, ensuring your products arrive promptly and securely. For urgent needs, we offer express delivery in select areas. We also support Cash on Delivery (COD) to make your shopping experience more convenient. Whether you’re ordering locally or internationally, our trusted courier partners ensure safe and reliable delivery every time.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Returns
At Awera Aroma, your satisfaction is our priority. If you are not completely happy with your purchase, you can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
To initiate a return:
Contact our support team via email or the contact form with your order number and reason for return.
If your return is approved, we’ll guide you through the return process.
Once we receive the product and verify its condition, your refund, exchange, or store credit will be processed.
Please note:
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
Items such as used perfumes, unsealed products, or customized orders may not be eligible for return due to hygiene and safety reasons.
FAQs
A: Our standard delivery time is 3 to 5 working days after order confirmation. Express delivery is also available in select areas.
A: Yes, Awera Aroma ships internationally. Delivery times and charges may vary based on your country.
A: Yes, you can return a product within 7 days, as long as it is unused, sealed, and in its original packaging.
A: Please contact us within 48 hours of receiving the order. We’ll arrange a replacement or refund promptly.
A: If the product is damaged or incorrect, we cover the return shipping. Otherwise, the customer is responsible for the return courier charges.
A: Refunds are processed via your original payment method within 5–7 working days after we receive and inspect the returned item.
